Shipping & Returns
At Natural Wholesale, we work hard to process and ship orders quickly and accurately. Please review the following policies before placing your order.
Shipping & Processing Times
We strive to process and ship orders as quickly as possible. Typical processing times are:
- Orders totaling 1 gallon or less: 2–8 business days
- Orders containing 5-gallon quantities: 7–15 business days
- Orders containing 25-gallon quantities or larger: 10–35 business days
- Standard ground transit time after shipment: approximately 3–6 business days
Processing and transit times are estimates and are not guaranteed. Timing may vary due to raw material availability, production schedules, order volume, carrier delays, weather, or other circumstances beyond our control.
If you require an order by a specific date, please contact us before placing your order. Depending on product availability and production capacity, expedited processing or shipping may be available for an additional charge. Availability must be confirmed in advance.
Shipping Rates
We offer simple flat-rate standard shipping based on your merchandise subtotal:
- $0–$24.99: $4.95
- $25–$74.99: $9.95
- $75–$124.99: $12.95
- $125+: FREE standard ground shipping
Standard orders are generally shipped using USPS Ground Advantage or UPS Ground, at our discretion based on package size, destination, cost, and service availability.
Free shipping applies to all qualifying orders of $125 or more, including orders that ship by parcel carrier, UPS Ground, USPS Ground Advantage, or freight/LTL when applicable.
Natural Wholesale will select the appropriate shipping method and carrier based on the size, weight, destination, and handling requirements of the order.
Shipping Policy
Carrier Selection
Natural Wholesale determines the appropriate carrier and shipping service for standard and free-shipping orders. Most smaller orders are shipped using USPS Ground Advantage, while UPS Ground may be used when appropriate.
Carrier Delays
Once an order has been transferred to the shipping carrier, delivery timing is subject to the carrier’s network and operating conditions. Natural Wholesale cannot guarantee carrier delivery dates or be responsible for delays caused by the carrier, weather, service disruptions, or other circumstances outside our control.
Freight & Special Transportation
Customers ordering products that require freight, LTL, climate-controlled transportation, or other special handling may be responsible for additional shipping costs and transportation arrangements.
Backorders & Partial Shipments
If an item is temporarily unavailable, we may hold the order until it can be shipped complete or send available items separately at our discretion.
Receiving Your Order
Please inspect your shipment as soon as possible after delivery.
Shipping Damage
If a package arrives with visible damage, please photograph the package before opening it whenever possible and retain the original packaging.
If damage is discovered after delivery, contact us within 10 days of receipt and provide photographs of the product, packaging, shipping label, and damage.
We will review the issue and, when appropriate, assist with the carrier claim and arrange a replacement, refund, or other resolution.
Incorrect, Missing, or Defective Items
If you receive an incorrect product, are missing an item from your shipment, or believe a product is defective, please contact us within 10 days of delivery so we can investigate and correct the issue when appropriate.
Returns & Refunds
All Sales Are Final
Because many of our products are bulk ingredients, cosmetic bases, oils, personal-care products, and goods that cannot be resold once shipped, all sales are final except for verified shipping damage, fulfillment errors, shortages, or product defects.
Natural Product Variations
We do not accept returns or issue refunds because of normal variations in color, fragrance, viscosity, texture, or appearance.
Many of our products contain naturally derived ingredients, and minor variations may occur between production batches without affecting product quality.
Samples Strongly Recommended
We strongly encourage customers to order samples before purchasing larger quantities.
Samples allow you to evaluate the product’s color, fragrance, texture, viscosity, performance, and suitability for your intended use before committing to a bulk purchase.
If the product received matches the product ordered and there is no verified damage, defect, shortage, or fulfillment error, the sale is final.
Order Cancellation Policy
Orders may be canceled only before processing or production has begun.
Once an order has entered production, filling, packaging, or shipping preparation, it may no longer be canceled.
Cancellation requests must be submitted in writing to hello@naturalwholesale.com and are not effective until confirmed by Natural Wholesale.
Custom products, special-order materials, and made-to-order bulk quantities cannot be canceled once production or procurement has begun.
Questions or Concerns
If you have questions about shipping, processing times, damaged orders, or returns, please contact us at: