FREQUENTLY ASKED QUESTIONS
Welcome to Natural Wholesale’s FAQ page! We understand that using our products can be a new experience for many people, and we want to provide you with the information you need to make informed decisions about your purchases. Here, you’ll find answers to some of the most commonly asked questions about our store policies. If you have any additional questions, please don’t hesitate to contact our customer service team for assistance.
Where can I find my order history?
Click the my account icon in the top right-hand corner, then click Orders.
What payment methods do you accept?
We accept all major credit cards such as Visa, Mastercard, American Express, Discover, Google Pay, and ApplePay. We do not accept personal checks or money orders.
How do I track my order?
When your order ships, we will email you with tracking information. You may also Contact Us, email us at email@example.com or call us at (775) 544-9120
What happens if my order is damaged?
If your order is damaged, please take photos of the items, box and labels and email them to us. We can issue a refund or replace your missing, incorrect, or damaged items within 30 days of your order. If your order is missing an item or is incorrect, please email firstname.lastname@example.org Please provide your order number.
Are your products vegan, and cruelty-free?
Yes! Our products contain no animal by-products and are cruelty-free and never tested on animals.
What is the return policy for your store?
Our store offers a 30-day return policy for unopened and unused products. If you are unhappy with your purchase, please contact our customer service team for assistance.
Do you offer samples?
While we do not supply free samples, we offer sample sizes. We recommend purchasing a small size such as a 2 oz to test the product.
What are essential oils?
Essential oils are highly concentrated plant extracts that are known for their therapeutic properties and are widely used in soapmaking and cosmetics. They are typically extracted through steam distillation or cold pressing and are used in aromatherapy, skincare, and other natural wellness practices. We offer 100% pure therapeutic grade undiluted essential oils.
How should I use essential oils?
Essential oils can be used in a variety of ways, including aromatically (by diffusing them in the air), or topically (by applying them directly to the skin). Essential Oils can be added to soap, candles, and skin and hair care products.
Can essential oils be used on children?
Yes, but it’s important to use caution and dilute the oils properly.
Are your essential oils natural and/or cruelty-free?
Yes, all of our essential oils are 100% pure, natural and cruelty-free. We are committed to providing high-quality, natural products that are safe for both our customers and the environment.
How should I store my essential oils?
Essential oils should be stored in a cool, dark place away from sunlight and heat sources. Keep them in their original bottles with the lids tightly secured to prevent oxidation and maintain their potency.
What are carrier oils and how do I use them?
Carrier oils are used to dilute essential oils and make them safer for topical use. Popular carrier oils include jojoba oil, coconut oil, and almond oil. To use, simply mix a few drops of your chosen essential oil with a carrier oil and apply to the skin. They can also be added in soapmaking and in many of our skin and hair care bases.
Do you offer wholesale pricing for bulk orders?
Yes, we offer wholesale pricing for bulk orders. Please contact our customer service team for more information.
What are the benefits of using carrier oils?
Carrier oils have many benefits, including providing moisture to the skin, improving absorption of essential oils, and delivering nutrients and antioxidants to the skin.
What types of carrier oils do you sell?
We sell a variety of carrier oils, including sweet almond oil, jojoba oil, argan, avocado oil, coconut oil, and many more.
Can carrier oils be used on their own?
Yes, carrier oils can be used on their own as a moisturizer or massage oil.
How should I store my carrier oils?
Carrier oils should be stored in a cool, dry place away from direct sunlight. It is also recommended to store them in a dark, glass bottle to prevent oxidation.
How do I choose a carrier oil?
The choice of carrier oil depends on your skin type, the purpose of the product, and personal preferences. Some carrier oils are better suited for oily skin, while others are better for dry or sensitive skin. It is best to do your research or consult a professional to determine which carrier oil is best for you.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for our carrier oils. Please contact us for more information.
What are skin care bases?
Skin care bases are pre-made formulations that serve as a starting point for creating customized skincare products. They are often used as a base for adding essential oils, carrier oils, and other ingredients to create a personalized skincare product.
What types of skin care bases do you sell?
We sell a variety of skin care bases, including moisturizers, serums, cleansers and creams.
Can I add my own ingredients to the skin care bases?
Yes, our skin care bases are designed to be customized with your own ingredients so you can make them your own! You can add essential oils, extracts, carrier oils, and other ingredients to create a personalized skincare product. Please make sure your additions mix well by testing them.
What are the benefits of using skin care bases?
Skin care bases are a great way to save time and effort in formulating your own skincare products. They are pre-made and contain a range of beneficial ingredients that are tailored to specific skin types and concerns. You save time and money having your formulas manufactured by us. You spend less time making formulas and more time selling your products.
Can I purchase the skin care bases in bulk?
Yes, we offer bulk pricing for our skin care bases.
Can the skin care bases be used on their own?
Yes, our skin care bases can be used on their own as a standalone skincare product.