FREQUENTLY ASKED QUESTIONS

We understand that using our products can be a new experience for many people, and we want to provide you with the information you need to make informed decisions about your purchases. Here, you’ll find answers to some of the most commonly asked questions about our store policies. If you have any additional questions, please don’t hesitate to contact our customer service team for assistance.

How long do orders take to fill?

Processing time for orders containing items in volumes 1 gallon or less is 2-8 business days. Orders containing items in volumes 5 gallons will ship in 7-15 business days. Orders containing items in volumes 25 gallons or more will ship in 10-35 business days. Standard shipping is 3-6 days. Please contact us if you would like a quote for expedited shipping.

Can the skin care bases be used on their own?

Yes, our skin care bases can be used on their own as a standalone skincare product.

Do you offer samples?

While we do not supply free samples, we offer sample sizes. We recommend purchasing a small size such as a 2 oz to test the product.

Are your products vegan, and cruelty-free?

Yes! Our products contain no animal by-products and are cruelty-free and never tested on animals.

How do I track my order?

When your order ships, we will email you with tracking information. You may also Contact Us, email us at hello@naturalwholesale.com or call us at (775) 544-9120

What happens if my order is damaged?

If your order is damaged, please take photos of the items, box and labels and email them to us. We can issue a refund or replace your missing, incorrect, or damaged items within 30 days of your order. If your order is missing an item or is incorrect, please email sales@naturalwholesale.com Please provide your order number.

What is the return policy for your store?

Our store offers a 30-day return policy for unopened and unused products. If you are unhappy with your purchase, please contact our customer service team for assistance.

Do you offer wholesale pricing for bulk orders?

Yes, we offer wholesale pricing for bulk orders. Please contact our customer service team for more information.

What are skin care bases?

Skin care bases are pre-made formulations that serve as a starting point for creating customized skincare products. They are often used as a base for adding essential oils, carrier oils, and other ingredients to create a personalized skincare product.

What types of skin care bases do you sell?

We sell a variety of skin care bases, including moisturizers, serums, scrubs, cleansers and creams.

Can I add my own ingredients to the skin care bases?

Yes, our skin care bases are designed to be customized with your own ingredients so you can make them your own! You can add essential oils, extracts, carrier oils, and other ingredients to create a personalized skincare product. Please make sure your additions mix well by testing them.

What are the benefits of using skin care bases?

Skin care bases are a great way to save time and effort in formulating your own skincare products. They are pre-made and contain a range of beneficial ingredients that are tailored to specific skin types and concerns. You save time and money having your formulas manufactured by us. You spend less time making formulas and more time selling your products.